Services
As an expert in Sales & Service, I offer the following range of services:
- Goal-oriented development and implementation of sales strategies
- Optimization of sales structures, processes and systems
- Restructuring, implementation of new structures / processes / systems
- Sales analysis / sales check-up, sales force effectiveness
- Sales channel management, establishment of a direct sales organization
- Market and customer segmentation, redesign of sales territories, route optimization
- Business development, opening up new markets
- Design and implementation of sales campaigns, successful cross- and upselling
- Akquisition of new customers, retention of existing customers
- Effective, first-class customer service, efficient quotation and order management
- Customer-oriented realignment of sales and service departments
- Establishment / expansion of a sales-active back office, after sales service
- Design of successful telesales outbound campaigns
- Sales management and controlling / Business Intelligence (BI)
- SAP optimization sales & distribution
- Implementation of meaningful KPIs, deriving improvement measures
- Introduction / optimization of CRM systems
- Development and implementation of innovative service strategies, elaboration of service level agreements (SLA), coordination of external service providers
- Interface management, effective cooperation between the field sales force / KAM and the internal divisions
- Change management, restructuring, organizational development
- Business relocation / merger, post merger integration
- Management of cross-divisional projects, vacancy bridging
- Knowledge transfer, further development of competencies, coaching